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All purchases made on Nexcade are digital products and are non-refundable. By purchasing any items on our store, you acknowledge that you understand the nature of these digital items and their usage within our Minecraft server. We reserve the right to modify or update items and prices at any time. Please ensure that your account is in good standing and that you comply with our server rules and guidelines. For any inquiries or issues regarding your purchase, please contact our support team.